Allan Weaver's Thoughts.

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	Dear Mr Weaver As you may have heard, the TalkTalk Group recently bought Tiscali and I'm writing to personally welcome you. I'd also like to explain what's going to happen over the next few months. Firstly, I'd just like to assure you that your existing connection, phone number and email address (if you have one) will stay the same. Your username and password will also remain unchanged - and if you need to contact the support teams you will call the same numbers as always. Things are about to get brighter. We'll begin moving your service onto the TalkTalk network and brand over the coming months - so you'll start to experience the benefits of being part of Britain's leading value phone and broadband provider. We've invested hundreds of millions of pounds to create our own Next Generation Network - now Britain's largest - to ensure a quick and reliable service for our customers. And I'm delighted to tell you that we've just completed some upgrade work, so you may already have noticed increased browsing and download speeds. We also know that customer service is very important to you and we're dedicated to providing you with the best support, online and by phone.   What will stay the same: Your current Tiscali service Your existing connection Your phone number and email address Your username and password Your customer support phone numbers You don't need to do anything to benefit from being part of TalkTalk, Britain's leading broadband company, and we promise to continue to keep you updated regularly. Yours sincerely, Charles Dunstone TalkTalk Group To find out more, visit tiscali.co.uk/brighter Tiscali is now part of the TalkTalk Group, Britain's leading phone and broadband company. This is an automated email and we regret we cannot respond to any queries sent as a reply to this email. Registered address: 20 Broadwick Street, London, W1F 8HT. Registered in England and Wales No 3408171.
	YOU JUST READ THE TALKTALK LIE!

Then I get a letter telling me my bill will be reduced with the move to Talk talk and in the small print a note I wasn't suppose to notice saying my connection will be limited to 40gb

I try to get this upgraded. They say "Yes TalkTalk Pro is the one you want." I agree.

Then they say "I have to pay by direct debit." I retort "I don't like direct debit. I would rather you take it from my credit card as Tiscali have been doing." They say "We have to set up a direct debit to start it, but it can then be changed to the credit card."

That last statement turn out to be a lie, so now we have had to cancel. They tell me a cease order has been place on my Tiscali connection and all my attempts on the phone failed to get this cancelled so I am expecting the phone and internet connection to vanish shortly and there doesn't seem to be a thing I can do about it.

All I can do is wait for the phone to stop working then contact BT and get them to take the phone line back and then find another internet provider.

If that is the way TalkTalk are going to treat their Tiscali customers they will soon find they haven't got any customers.

The router for this now cancelled connection had arrived and I had connected it to a computer (not the phone line) to set it up to my requirements. In the paperwork there was a 'How to return it' instruction giving a phone number. I rang them to arrange the sending of the return packing as stated but the person on the phone said she couldn't do it. So as I have wasted enough time and money on the phone. I have removed my personal settings from the Router, packed it into it's box, and put it on a shelf. It can stay there until the morons claim it.

I just read that back and it is hard to believe any company can be so stupid as they appear to be.

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The Haiti preacher.

25th January 2010

Have you seen that Haiti preacher shouting "The white men can't help you. Only god can help you."? I wish someone would ask him if that is the same god that allowed the disaster if the first place.

I also heard that some are criticizing the organizations trying to deliver the aid. It is a massive disaster which is bound to make the aid look small, but they are doing their best. so if you are so concerned shut up and help.

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Tiscali to TalkTalk.

22nd January 2010

I had been with Tiscali for a number of years when the news broke that TalkTalk had bought the British Part of Tiscali. For a few months nothing happened, Then I received an email assuring us nothing will change. Then I receive a letter through the post saying the same thing. Some more time went by then suddenly a letter comes from talk talk saying they had reduced the monthly cost, which looked like good news until you say in small print at the bottom that they had also changed the no limit status to a 40GB limit. I don't like limitations I cannot easily monitor. When you have several computers running from a router it is impossible to meter the usage, and there was no mention of how much they would fine me if we went over the limit.  So much for the NOTHING WOULD CHANGE LETTER!!!

I rang TalkTalk with the intention of getting a MAC number so I could move to another company, but was told that I could switch to a reasonably price no limit plan. Had I known it was going to take 4 hours on the phone to get it set up, being passed from operator to operator waiting in a queue each time I would have said no thanks and insisted on a MAC number.

Now I paid Tiscali by credit card. but was told to change to this deal meant switching to direct debit. I said "I don't like direct debit" and was then told that it could be changed over to the credit card once it had been set up. I reluctantly agreed.

To cut a long story a little shorter than the works of Edger Allen Poe I ended this marathon session on the phone with an order number, the assurance I would not be charged to £29.99 setup fee, and that I would receive a package by post soon.

A few days later I received a letter detailing my order including a £29.99 setup fee!!! Back on the phone. Another queue. When I reached a person rather than the message telling me how important I was to them every 20 seconds she said she would make a note that I would not be charged the setup fee.

It is all going to go wrong isn't it?

 I have a feeling they will get it wrong. They will do something like charging the account by direct debit rather than converting it to the credit card so I will have to spend another half a day on the phone sorting it out. Or some other problem I haven't even dreamt of yet.

I am amazed TalkTalk manage to get any customers when they make things so over complicated.

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Jailed indefinitely

20th January 2010

A single mum was jailed for having sex with a 12 year old boy. I read reports that she was caught because the boy bragged about it in internet chat rooms. It may be against the law, but if the boy had not been willing she would not have been able to perform the act for an obvious reason. I don't think she will have done the boy any harm. He is more likely to be more self confident. It sounds more like a boys fantasy come true.

To jail her indefinitely while letting murderers go free after serving as
little as 6 years is totally mad.

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Stupidity heard in news bulletins

18th January 2010

Some has just paid another ransom to the Somalian pirates. Encouraging to keep grabbing ships and people.

I heard someone say they cannot parachute aid into Haiti because the palettes can land on people killing or injuring them. The obvious answer is to use a lot of small loads each weighing no more than a man, but I guess that is too simple, so people will die waiting for the aid to get through the bottle neck at the airport.

Someone said butter is bad for you because it is over 50% saturated fat. They only just noticed. I stopped eating butter years ago to help keep my blood pressure under control.

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Use taxes to help people

15th January 2010

After the massive give away to the banks it is clear that taxes will have to rise who ever wins the next election so why not use it to deter people from bad and harmful pursuits?
Increase greatly the tax and duty on Tobacco, and Alcohol. Put a tax on SunBed use. Increasing the tax on things people do people harm will reduce the excessive use of them without making it harder for the less well off to pay their way.

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A good start to 2010

14th January 2010

In the last days of December I responded with a comment to an article on the http://www.pocket-lint.com web site, and was rewarded with a Free Sony Reader. I didn't even realise there was a competition for the best comment so was delighted to receive a prize. It has turned out to be an excellent site if like me you are interested in details of the new gadgets as they come onto the market so I have added a link to their site.

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How Sick Is That?

11th January 2010

Channel 4 TV in the UK are looking for a terminally ill volunteer to offer their body for mummification on a reality TV show. How sick is that?

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Brilliant Sales Strategy O2.

10th January 2010

I saw an advert for O2 mobile phones which said for details text them, but not yet having a mobile phone I tried their contact page which gave me a form to fill in, but the form would not let me submit it without a entering a mobile phone
number, so unless you already have a mobile phone you cannot contact O2.

Is that stupid or what?.

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Don't mess with our food.

06th January 2010

First it was Genetically Modified Crops, now it's Nanotechnology. The scientists are saying that they could improve the flavour, nutritional value and increase the shelf life of food by altering tiny particles at the atomic level. Now that concerns me. How do they know what these tiny modified particles could do to us once they are inside us?

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